Customer Retention (Record no. 56132)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00408nam a2200145Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 211109s9999||||xx |||||||||||||| ||und|| |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | LOW-C |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Lowenstein, Michael W |
| 245 #0 - TITLE STATEMENT | |
| Title | Customer Retention |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Oxford |
| Place of publication, distribution, etc. | New York |
| Date of publication, distribution, etc. | 1995 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 179p |
| 630 ## - SUBJECT ADDED ENTRY--UNIFORM TITLE | |
| General subdivision | MBA LIBRARY |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | BOOK |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Form subdivision | Customer relations |
| General subdivision | Customer servicesManagement |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Shelving location | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SB LIBRARY | SB LIBRARY | 09/11/2021 | 395.00 | 658.812 LOW-C | 00098907 | MBA LIBRARY | 09/11/2021 | 09/11/2021 | BOOK |