Chaturvedi, Mukesh <br/><br/>
Customer Relationship Management: An Indian Perspective 

 - New Delhi  Excel Books  2005 
<br/><br/><label>Subjects--Topical Terms: </label><br/>ManagementManagement--MBA LIBRARY
<br/><br/><label>Dewey Class. No.: </label>688.812  / CHAT-C