00313nam a2200097Ia 4500008004100000082002000041100002300061245006000084260003300144650003800177211119s9999||||xx |||||||||||||| ||und||  a688.812bCHAT-C  aChaturvedi, Mukesh 0aCustomer Relationship Management: An Indian Perspective  bExcel BooksaNew Delhic2005  aManagementManagementxMBA LIBRARY