00325nam a2200097Ia 4500008004100000082001500041100002500056245007100081260003700152650003800189211119s9999||||xx |||||||||||||| ||und||  a658bFIT-S  aFitzsimmons, James A 0aService Management:operations, Strategy and Information Technology  bTata McgrawhillaNew Delhic2006  aManagementManagementxMBA LIBRARY