Hayes, Bob E <br/><br/>
Measuring Customer Satisfaction and Loyalty Survey Design, Use, and Statistical Analysis Methods 

 - 2010  Academic Press  New York 
 - xxiii 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Technology--MBA LIBRARY--General ManagementManagement
<br/><br/><label>Dewey Class. No.: </label>658.812  / HAY-M