TY  - BOOK
AU  - Hayes, Bob E
TI  - Measuring Customer Satisfaction and Loyalty Survey Design, Use, and Statistical Analysis Methods
U1  - 658.812 
PY  - 0000///New York
CY  - 2010
PB  - Academic Press
KW  - Technology
KW  - General ManagementManagement
KW  - MBA LIBRARY
ER  -