TY  - BOOK
AU  - Gallagher, Richard S
TI  - What to Say to a Porcupine:20 Humorous Tales That Get to the Heart of Greate Customer Service
U1  - 823 
PY  - 0000///New Delhi
CY  - 2012
PB  - BPI India Pvt Ltd
KW  - English Literature
KW  - English fictionManagement
KW  - MBA LIBRARY
ER  -