TY  - BOOK
AU  - Stinnett, Bill
TI  - Think Like Your Customer
U1  - 658.8 342 
PY  - 2005///
CY  - New Delhi
PB  - Tata Macgraw-Hill
KW  -  Technology
KW  - Management & auxiliary servicesGeneral managementGeneralia
KW  - Reference Reading Room
ER  -