Lucas, Robert W <br/><br/>
Customer Service:Building Successful Skills for the Twenty-First Century 

 - New Delhi  Tata Magraw Hill  1996 
 - xvi+4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Technology--MBA LIBRARY-- Management & auxiliary services General managementManagement
<br/><br/><label>Dewey Class. No.: </label>658.8 12  / LUC-C