TY  - BOOK
AU  - Lucas, Robert W
TI  - Customer Service:Building Successful Skills for the Twenty-First Century
U1  - 658.8 12 
PY  - 1996///
CY  - New Delhi
PB  - Tata Magraw Hill
KW  - Technology
KW  -  Management & auxiliary services General managementManagement
KW  - MBA LIBRARY
ER  -