TY  - BOOK
AU  - Kincaid, Judith W
TI  - Customer Relationship Management:Getting It Right
U1  - 658.812 
PY  - 2003///
CY  - India
PB  - Dorling Kindersley
KW  - Technology
KW  -  Management & auxiliary services General managementManagement
KW  - MBA LIBRARY
ER  -