Johnston, Robert <br/><br/>
Service Operations Management:Improving Service Delivery 

 - New Delhi  Pearson India Education Services  2001 
 - 516p 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Technology--MBA LIBRARY-- Management & auxiliary services General managementManagement 
<br/><br/><label>Dewey Class. No.: </label>658  / JOH-S