TY  - BOOK
AU  - Kratz, Dennis M
TI  - Effective Listening Skills
U1  - 658.452 
PY  - 2005///
CY  - New Delhi
PB  - Tata Macgraw-Hill
KW  - MBA LIBRARY
KW  - Technology
KW  - Management & auxiliary servicesGeneral managementManagement
ER  -