TY  - BOOK
AU  - Fitzsimmons, James A
TI  - Service Management:operations, Strategy and Information Technology
U1  - 658 
PY  - 2006///
CY  - New Delhi
PB  - Tata Mcgrawhill
KW  - MBA LIBRARY
KW  - TECHNOLOGY
KW  - MANAGEMENT AND AUXILIARY SERVICESGENERAL MANAGEMENTManagement
ER  -