TY  - BOOK
AU  - Metters, Richard
TI  - Successful Service Operations Management
U1  - 658.8 
PY  - 2008///
CY  - Andover
PB  - Cenage Learning
KW  - MBA LIBRARY
KW  - TECHNOLOGY
KW  - MANAGEMENT AND AUXILIARY SERVICESGENERAL MANAGEMENTManagement
ER  -