TY  - BOOK
AU  - Johnston, Robert/Graham Clark
TI  - Service Operations Management:Improving Service Delivery
U1  - 658.8 
CY  - Noida
PB  - Pearson India Education Services Pvt.Ltd
KW  - MBA LIBRARY
KW  - Management
KW  - TECHNOLOGYMANAGEMEMT & AUXILIARY SERVICESGENERAL MANAGEMENT
ER  -