TY  - BOOK
AU  - Fitzsimmons, James A/Mona J Fittzsimmons
TI  - Service Management:Operations Strategy Information Technology
U1  - 658.455 
CY  - Chennai
PB  - Mcgraw Hill Education (India) Pvt.Ltd
KW  - MBA LIBRARY
KW  - Management
KW  - TECHNOLOGYMANAGEMEMT & AUXILIARY SERVICESGENERAL MANAGEMENT
ER  -