Chaturvedi, Braj Mohan <br/><br/>
Effective Crm : Concepts And Applications 

 - Hyderabad  The Icfai University Press 
<br/><br/><label>Subjects--Uniform Titles: </label>--General Stack
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce--TECHNOLOGYMANAGEMEMT & AUXILIARY SERVICESGENERAL MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.812  / CHA-E