TY  - BOOK
AU  - Chaturvedi, Braj Mohan
TI  - Effective Crm : Concepts And Applications
U1  - 658.812 
CY  - Hyderabad
PB  - The Icfai University Press
KW  - General Stack
KW  - Commerce
KW  - TECHNOLOGYMANAGEMEMT & AUXILIARY SERVICESGENERAL MANAGEMENT
ER  -