TY  - BOOK
AU  - Knox, Simon/Stan Maklan
TI  - Customer Relationship Management:Perspectives From The Marketplace
U1  - 658.812 
CY  - Burlington Ma
PB  - Butterworth Heinemann
KW  - General Stack
KW  - Commerce
KW  - TECHNOLOGYMANAGEMEMT & AUXILIARY SERVICESGENERAL MANAGEMENT
ER  -