Peeru Mohamed, H <br/><br/>
Customer Relationship Management:A Step-By-step Approach 

 - New Delhi  Vikas Publishing House  2002 
<br/><br/><label>Subjects--Uniform Titles: </label>--MBA Library
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Customer servicesManagement
<br/><br/><label>Dewey Class. No.: </label>658.812  / PEE-C