TY  - BOOK
AU  - Peeru Mohamed, H
TI  - Customer Relationship Management:A Step-By-step Approach
U1  - 658.812 
PY  - 2002///
CY  - New Delhi
PB  - Vikas Publishing House
KW  - MBA Library
KW  - Customer relations
KW  - Customer servicesManagement
ER  -