TY  - BOOK
AU  - Garikaparthi, Madhavi
TI  - Crm-The New Face of Marketing
U1  - 658.812 
PY  - 2002///
CY  - Agra
PB  - Sahitya Bhawan Pub
KW  - MBA Library
KW  - Marketing
KW  - Customer relationsManagement
ER  -