Greenberg, Paul <br/><br/>
CRM at the Speed of Light:Capturing and Keeping Customers in Internet Real Time 

 - New Delhi  Tata Macgraw-Hill  2002 
<br/><br/><label>Subjects--Uniform Titles: </label>--MBA Library
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Electronic commerceManagement
<br/><br/><label>Dewey Class. No.: </label>658.812  / GRE-C