TY  - BOOK
AU  - Timm, Paul R
TI  - 50 Powerful Ideas to Keep Your Customers
U1  - 658.812 
PY  - 2000///
CY  - Mumbai
PB  - Jaico
KW  - MBA Library
KW  - Customer services
KW  - Supervision of employeesConsumer satisfactionManagement
ER  -