Richard, Darlene D <br/><br/>
Customer Response Management 

 - NEW DELHI  TATA-MCGRAW HILL  2004 
<br/><br/><label>Subjects--Uniform Titles: </label>--MBA Library
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Customer servicesResponse ManagementManagement
<br/><br/><label>Dewey Class. No.: </label>658.812  / RIC-C