Cook, Sarah <br/><br/>
Custmer Care Excellence 

 - New Delhi  Kogan Page  2004 
 - 248p 
<br/><br/><label>Subjects--Uniform Titles: </label>--MBA Library
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Customer relationsCustomer servicesManagement
<br/><br/><label>Dewey Class. No.: </label>658.812  / COO-C