TY - BOOK AU - Robinette, Scott TI - Emotion Marketing: The Hallmark Way of Winning Customers For Life SN - 0-07-059619-0 U1 - 658 PY - 2004/// CY - New Delhi PB - Tata Macgraw-Hill KW - MBA LIBRARY KW - Management & auxiliary services KW - General management KW - EconomicsFinancial EconomicsManagement ER -