Greenberg, Paul <br/><br/>
CRM at the Speed of Light Management: Essential Customer Strategies for the 21st Century 

 - New Delhi  Tata Macgraw-Hill  2004 
<br/><br/><label>Subjects--Uniform Titles: </label>--MBA LIBRARY
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management--Financial ManagementTechnologyCommerceManagement
<br/><br/><label>Dewey Class. No.: </label>658.812  / GRE-C