TY  - BOOK
AU  - Greenberg, Paul
TI  - CRM at the Speed of Light Management: Essential Customer Strategies for the 21st Century
U1  - 658.812 
PY  - 2004///
CY  - New Delhi
PB  - Tata Macgraw-Hill
KW  - MBA LIBRARY
KW  - Management
KW  - Financial ManagementTechnologyCommerceManagement
ER  -