Lowenstein, Michael W <br/><br/>
Customer Retention 

 - New York  Oxford  1995 
 - 179p 
<br/><br/><label>Subjects--Uniform Titles: </label>--MBA LIBRARY
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--Customer servicesManagement--Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812  / LOW-C