00343nam a2200109Ia 4500008004100000082001700041100002100058245002100079260004000100630001800140650007500158211118s9999||||xx |||||||||||||| ||und||  a153.6bFOR-T  aForsyth, Patrick 0aTelephone Skills  bUniversities PressaHyderabadc2000  xGeneral Stack  aphilosophy and psychologyvmental processes and intelligenceManagement