000 00331nam a2200121Ia 4500
008 211119s9999||||xx |||||||||||||| ||und||
082 _a658.812
_bKUM-C
100 _aKumar, V
245 0 _aCustomer Relationship Management
260 _bWiley India
_aNew Delhi
_c1999
650 _aManagementManagement
_xMBA LIBRARY
942 _cBOOK
999 _c107078
_d107078