000			00374nam a2200121Ia 4500
008			211119s9999||||xx |||||||||||||| ||und||
082			_a658.8 _bZEI-S
100			_aZeithamn, Valrie A
245		0	_aServices Marketing;integrating Customer Focus Across the Firm
260			_bTata Macgraw-Hill _aNew Delhi _c2003
650			_aManagementManagement _xMBA LIBRARY
942			_cBOOK
999			_c109391 _d109391