000			00443nam a2200133Ia 4500
008			211119s9999||||xx |||||||||||||| ||und||
082			_a658.812 _bHAY-M
100			_aHayes, Bob E
245		0	_aMeasuring Customer Satisfaction and Loyalty Survey Design, Use, and Statistical Analysis Methods
260			_bAcademic Press _a2010 _cNew York
300			_axxiii
650			_aTechnology _vGeneral ManagementManagement _xMBA LIBRARY
942			_cBOOK
999			_c113007 _d113007