| 000 | 00459nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 211119s9999||||xx |||||||||||||| ||und|| | ||
| 082 |
_a658.8 12 _bLUC-C |
||
| 100 | _aLucas, Robert W | ||
| 245 | 0 | _aCustomer Service:Building Successful Skills for the Twenty-First Century | |
| 260 |
_bTata Magraw Hill _aNew Delhi _c1996 |
||
| 300 | _axvi+4 | ||
| 650 |
_aTechnology _v Management & auxiliary services General managementManagement _xMBA LIBRARY |
||
| 942 | _cBOOK | ||
| 999 |
_c119136 _d119136 |
||