000			00443nam a2200133Ia 4500
008			211122s9999||||xx |||||||||||||| ||und||
082			_a658.8 _bZEI-S
100			_aZeithamn, Valrie A
245		0	_aServices Marketing;integrating Customer Focus Across the Firm
260			_bTata Macgraw-Hill _aNew Delhi _c2003
630			_xGeneral Stack
650			_aTechnology _vManagement & auxiliary servicesGeneral managementManagement
942			_cBOOK
999			_c121026 _d121026