000 00459nam a2200133Ia 4500
008 211122s9999||||xx |||||||||||||| ||und||
082 _a658.8
_bJOH-S
100 _aJohnston, Robert/Graham Clark
245 0 _aService Operations Management:Improving Service Delivery
260 _bPearson India Education Services Pvt.Ltd
_aNoida
630 _xMBA LIBRARY
650 _aManagement
_vTECHNOLOGYMANAGEMEMT & AUXILIARY SERVICESGENERAL MANAGEMENT
942 _cBOOK
999 _c127759
_d127759