000			00429nam a2200133Ia 4500
008			211122s9999||||xx |||||||||||||| ||und||
082			_a658.812 _bCHA-E
100			_aChaturvedi, Braj Mohan
245		0	_aEffective Crm : Concepts And Applications
260			_bThe Icfai University Press _aHyderabad
630			_xGeneral Stack
650			_aCommerce _vTECHNOLOGYMANAGEMEMT & AUXILIARY SERVICESGENERAL MANAGEMENT
942			_cBOOK
999			_c127942 _d127942