000			00450nam a2200133Ia 4500
008			211122s9999||||xx |||||||||||||| ||und||
082			_a658.812 _bREI-L
100			_aReichheld, Frederick F
245		0	_aLoyalty Rules : How Todays Leaders Build Lasting Relationships
260			_bHarward Business School Press _aBoston
630			_xGeneral Stack
650			_aCommerce _vTECHNOLOGYMANAGEMEMT & AUXILIARY SERVICESGENERAL MANAGEMENT
942			_cBOOK
999			_c127946 _d127946