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| 100 | _aGreenberg, Paul | ||
| 245 | 0 | _aCRM at the Speed of Light:Capturing and Keeping Customers in Internet Real Time | |
| 260 |
_bTata Macgraw-Hill _aNew Delhi _c2002 |
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| 630 | _xMBA Library | ||
| 650 |
_aCustomer relations _vElectronic commerceManagement |
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| 942 | _cBOOK | ||
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