| 000 | 00446nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 211122s9999||||xx |||||||||||||| ||und|| | ||
| 082 |
_a658.8 _bGRO-S |
||
| 100 | _aGronroos, Christian | ||
| 245 | 0 | _aService Management and Marketing:A Customer Relationship Management Approach | |
| 260 |
_bJohn Wiley & Sons, Inc _aSingapore _c2001 |
||
| 630 | _xMBA Library | ||
| 650 |
_aCustomer services _vService industriesMarketingManagement |
||
| 942 | _cBOOK | ||
| 999 |
_c130619 _d130619 |
||