000			00408nam a2200145Ia 4500
008			211109s9999||||xx |||||||||||||| ||und||
082			_a658.812 _bLOW-C
100			_aLowenstein, Michael W
245		0	_aCustomer Retention
260			_bOxford _aNew York _c1995
300			_a179p
630			_xMBA LIBRARY
650			_aConsumer satisfaction _vCustomer relations _xCustomer servicesManagement
942			_cBOOK
999			_c56132 _d56132